When people think about diabetes care, they often picture doctor’s visits, lab tests, and medication changes. But for many patients, the person who makes the biggest difference isn’t someone they see in an exam room — it’s the one calling to check in between visits.
For Hill Physicians Virtual Clinical Pharmacist Mohini Suchak, PharmD, that in-between space is where the real work happens.
Mohini spends her days helping patients navigate the routines, decisions, and small daily habits that shape diabetes management. Some conversations focus on medication timing; others are about grocery choices, sleep patterns, or simply staying encouraged. What ties them together is her ability to meet patients where they are. As she put it, many people “know what they’re supposed to do — they just need help figuring out what actually works for their life.”
A Patient Who Once Believed Change Was Out of Reach
One patient’s story stays with Mohini in particular. When she first connected with him, he was overwhelmed by his diagnosis and unsure where to start. He struggled with checking his blood sugar, wasn’t confident about his medication routine, and often felt confused about what he should be eating.
Early on, he told her he didn’t think he’d ever achieve the A1C levels doctors often recommend. “He said he’d never be one of those people who got their A1C down to a 7,” Mohini recalled. “He genuinely didn’t think it was possible.”
Working with his primary care doctor, Mohini helped adjust his medications and created a schedule he felt capable of sticking to. Their conversations were steady and practical — small steps, realistic goals, and strategies tailored to his day-to-day life.
As the months went by, his numbers began to change. His blood sugar stabilized. His weight came down. He started to feel more in control. Mohini remembers how open he became about what wasn’t working, which helped her respond quickly. “That honesty allowed us to make small adjustments that really mattered,” she said.
Two years into their work together, the patient who once believed better numbers were out of reach recorded an A1C of 6.1. Mohini described him as “excited and proud — and motivated to keep going.”
For more from Mohini, check out this video, or watch on our social media platforms @hillphysicians.
What Virtual Care Looks Like Day to Day
Mohini’s check-ins aren’t one-size-fits-all. Some patients want weekly calls as they learn to manage new routines; others check in monthly or every few months. Every conversation is shaped by what the patient needs most at that moment — reviewing medications, adjusting timing, addressing side effects, talking through meal choices, or simply encouraging them through a tough week.
“Diabetes touches so many parts of someone’s day,” she explained. “Sometimes we’re talking about snacks, sometimes about sleep, sometimes about stress. It all connects.”
Her role blends clinical expertise with ongoing support — guiding patients through changes that feel doable and sustainable, not overwhelming.
Awareness That Extends Beyond One Month
Although Diabetes Awareness Month comes each November, Mohini sees the need for consistent support year-round. With more than 37 million Americans living with diabetes, many people rely on long-term partnerships like the ones she builds.
“People succeed when they have someone walking the journey with them,” she said. “When they feel seen and supported, things start to shift.”
A Network Working Together
Mohini is part of Hill Physicians’ broader care team, which includes primary care physicians, specialists, and nurse case managers who work together to help patients navigate diabetes from multiple angles. Patients also have access to nutrition counseling, chronic care management programs, and ongoing education to help them understand their numbers and options. For more information and resources visit our Diabetes Management page.
What Drives Her Work
For Mohini, the reward comes from watching patients transform their relationship with their health. She’s seen patients move from confusion to confidence, from fear to steady progress.
“It’s meaningful to watch someone go from overwhelmed to hopeful,” she said. “Those small, steady changes really add up.”
If you’re managing diabetes or hoping to prevent it, Hill Physicians’ care teams — including virtual clinical pharmacists like Mohini — are here to support you with guidance that feels personal, practical, and encouraging.
