COVID-19 Coronavirus Information

​​​​​​​​​​​​​​​​​​​IMPORTANT INFORMATION FOR HILL PHYSICIANS MEMBERS: ​Under the requirements of the Department of Managed Health Care, Hill Physicians is waiving cost-sharing for medically necessary screening and testing for COVID-19 for our HMO and Medi-Cal members of health plans we contract with. If you have questions, please contact your health plan or our Customer Service Department toll free at (800) ​445-4757.​

Hill Physicians is committed to the health of our members and the communities we serve. We are monitoring the rapidly changing events related to coronavirus (COVID-19). For the latest updates, please visit the Centers for Disease Control and Pre​vention COVID-19 website​.

Getting ca​​re n​ow

Your health is important to us and we want to make sure you continue to manage your health and get the care you need. Here are some options to consider when you need to get care.


Office Visits – ​Our practices are open for appointments (walk-ins are currently suspended) to address health concerns, manage chronic conditions and provide preventive care. Rest assured, Hill Physicians doctors are implementing new procedures and measures to keep patients safe and healthy during their appointment. 

Video Visits and E-Visits (telehealth) – ​Some doctors may offer Video Visits and/or E-Visits, which allow you to get care for common, non-urgent conditions from the convenience of your home using your smartphone, tablet or computer. Contact your doctor’s office to see what type of telehealth services they offer, or find a Hill Physicians doctor who offers these services by using the “Offers Virtual Care” filter option in our physician directory.

Urgent Care Centers – Visit an urgent care center if your doctor’s office is closed or can’t give you a same-day appointment, and you are experiencing a non-life-threatening condition. Urgent care centers are staffed by licensed clinicians, have extended hours and can treat many common conditions. Read more about the care provided at urgent care centers or find an urgent care center near you.​

Getting care if you think you have COVID-19 symptoms

Call your healthcare provider right away if you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough or trouble breathing. They will give you instructions on how to get care without exposing other people to your illness. 

Use the following decision tree to help guide you on what to do if you think you have COVID-19 and how to get the necessary care or tests: 

​What is COVI​D-19?​

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified in late 2019.   

What are the common symptoms? 

The following symptoms may appear 2 – 14 days after exposure:
  • ​Fever

  • Cough

  • Shortness of breath​

You can use this easy tool to see if you may have symptoms of COVID-19: CDC Coronavirus Self-Checker ​​

How does it spread?

  • ​Between people who are in close contact with one another (about 6 feet).

  • Through respiratory droplets produced when an infected person coughs or sneezes.

  • Touching a surface or object that has the virus on it and then touching your face​.

What can I do to prevent getting it? 

  • ​Wash your hands often with soap and water for at least 20 seconds (If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.).​

  • Wear a mask, especially when in public where physical distancing is hard to maintain​. ​

  • Avoid close contact with people who are sick.

  • Avoid touching your eyes, nose and mouth.

  • Stay home when you are sick, except to get medical care.

  • Clean and disinfect frequently touched objects and surfaces. 

  • Cover your cough or sneeze with a tissue, then throw tissue in the trash and wash your hands.


Where do I get the COVID-19 test?

If your healthcare provider determines you should be tested for COVID-19, they will either advise you to come into the office for testing, or order the test and send you to a testing site. After the specimen is collected and sent to the lab, your doctor will provide you with the test results.  Some testing sites may be available in certain areas without a provider order, however, please contact your healthcare provider first.  ​

More recently Dignity Health-GoHealth Urgent Care Centers began offering rapid COVID-19 testing, with results in 15 minutes or less. If you have symptoms of COVID-19 (fever with a cough and/or shortness of breath), please schedule a Virtual Visit through​ to find out if you should be tested based on criteria from the CDC, WHO, and Dignity Health. A provider will refer you for testing at a local GoHealth Urgent Care centers if testing criteria is met.


Mental health

Your mental health matters every day. But right now, you may need a little more support mentally and emotionally. To help we have put together information on Coping During Difficult Times... 

​Additional resources are also available at National Alliance on Ment​al Illness (NAMI) helpline: 1(800) 950-NAMI.


The state of California has set up a hotline for seniors to help them connect with state and local services.: ​1-(833) 544-2374​

​More resources:

Coronavirus v​s flu sympto​ms flyer

COVID-19 Fact Sheet 

Centers for Disease Control and Protection
California Department of Public Health​​​

Contact Customer Service

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